Shipping and Return Policy

Shipping Policy

1. Order Processing:

●        Orders are processed within 4-6 business days (excluding weekends and holidays).

●        A confirmation email with tracking details will be sent after your order is shipped.

2. Shipping Options & Rates:

Shipping Method	Estimated Delivery Time	Cost
Standard Shipping	[5-6 business days]	[FREE]
Express Shipping	[3-4 business days]	[FREE]

Free Shipping: Orders over 499INR qualify for free standard shipping.

Note: Shipping delays may occur during peak seasons or due to unforeseen circumstances.

3. International Shipping:

●        We ship to select countries outside INDIA.

●        International orders may be subject to customs duties and taxes. These are the responsibility of the customer.

4. Order Tracking:
 Once your order has shipped, you will receive a tracking number to monitor your package’s status.

5. Lost or Damaged Packages:
 If your order is lost or arrives damaged, please contact us at simbaseven.care@gmail.com within 7 days. We will investigate and provide a resolution.

Return Policy

1. Eligibility:
 We accept returns within 7 days of purchase. The item must be in its original condition, unused, and with all tags and packaging intact.

2. Non-Returnable Items:

●        Gift cards

●        Personalized items

3. Return Process:

To initiate a return:

1. Log in to your account on our website.

2. Go to the “My Orders” section.

3. Select the order you wish to return.

4. Click on “Request Return” and follow the instructions.

●        Refunds will be processed to the original payment method within 7 business days after the return is received and inspected.

●        Please note that shipping fees are non-refundable.

5. Exchanges:
 We offer exchanges for defective or incorrect items. Please contact us within 7 days of receiving your order.

6. Return Shipping Costs:

●        Customers are responsible for return shipping costs unless the return is due to our error or a defective item.

Need Help?

Contact us at [simbaseven.care@gmail.com] or [6392889471] for assistance with shipping or returns.